Windows
To report a repair:
- Check What is the problem? below.
- Look at the drawings. Click on the pictures on the side of the page.
- Click here to report a repair.
What is the problem?
Glass broken or cracked in a window or door
How did this happen? Is it broken or just cracked? You are usually responsible for this repair. We will charge you for any work we have to do. If it was an accident, you may be able to claim on your home contents insurance. See Moving in in your tenancy book.
Where is the window or door?
Is the window frame made of wood, metal or plastic?
What size of pane is it? Is it double-glazed?
Is it clear, patterned or wired glass?
Putty or beading around glass crumbly or missing
Which window or door is it? How much is affected?
Is the frame made of metal or wood?
If beading, is it wooden, rubber or plastic?
Window sticking, jammed, rotten or damaged
Which window is it? Are the hinges broken?
Is it a hinged (casement), sliding or pivot window?
Is the frame made of wood, metal or plastic?
Do you know what is causing the problem?
Cill or ledge broken or rotten (outside)
Which window is it? Which storey is it on?
Is it wooden, concrete, tiled or plastic?
Catch, stay or fastener broken or not working
Which window is it? What type of catch, stay or fastener is it?
Is the frame made of wood, metal or plastic?
Lost window keys
Which window is it? Is it locked or unlocked at the moment?
We will charge you for replacing the lock.
Draughty windows
Which window is it? Is the draught coming through between the frame and the wall, or between the window and the frame?
Is the frame made of wood, metal or plastic?
Other problems with windows
What is the problem? Do you know what is causing it?
Is it causing any other problems or damage?
