• Contents
• Our repairs service
• Types of repairs
• Handy hints
• Useful information
• A-Z index

The Westlea Repairs Book

The purpose of this book is to help us give you a fair, efficient and cost-effective repairs service.

Before you ring us about a repair, please look up the problem to see what details we need to know. By giving us as much information as you can, you can help us get your repair problem fixed quickly. Use the menu at the side of the page to find the page that will help you.

When you contact us, please have the book with you. Staff may refer to the book when they discuss your repair with you. They will also ask you when someone can be at home to allow the repair worker in and to be in the home while the repair is being carried out. At that time, please let them know if you are hard of hearing or may have difficulty getting to the door when someone calls.

If you would like to have any part of this document explained or translated, or in a different format such as in larger print or on audio tape, please contact Westlea on 01249 465465 to discuss your needs.

For a general topic area go to Contents.

For a specific topic, go to A-Z index.

The Internet Repairs Book conforms to the W3C Level Double-A Standards.